Do not sell more business class tickets than the number of serviceable seats: DGCA directs AI


New Delhi: On purchase of business class tickets Air India For many passengers traveling in the economy means thanks to the airline’s old fleet with poorly maintained cabins. Following protests by a London-bound passenger in Amritsar last month, Directorate General of Civil Aviation (DGCA) Conducted the same investigation where he found such complaints to be true. The regulator has written a letter to the airline’s responsible manager Nipun Agarwal asking him to synchronize and avoid the sale of tickets in premium categories with the number of seats available in those cabins. Involuntary downgrade For the economy.
“In the recent past, a number Business class passengers The economy was downgraded because of no Unused seats. The DGCA has taken note of this and launched an investigation. We have warned AI that it is booking more business class passengers than the available serviceable seats. Any violation will invite enforcement action, ”DGCA sources said. The regulator, in its order, told Agarwal that seats that did not meet the design specification were not only a matter of comfort but also of safety.
An AI spokesman said the airline had “always adhered to the regulatory authority, DGCA’s instructions and guidelines and would continue to ensure compliance.”
In its last few years as a cash-strapped government-owned airline, the Maharaja did not have the funds to maintain and / or modernize the passenger cabins of his aircraft. As a result, non-functioning Inflight entertainment screens, Seated seats, broken armrests and seat back trays are common. The new owner, the Tata Group, is on the verge of placing large orders. But replacing the old fleet will take several years and until that happens, such problems may recur.

Business class cabin of Air India Boeing 777

Business class cabin of Air India Boeing 777
The regulator last month banned Indian carriers from selling non-serviceable seats to passengers and warned of stern action if they continued to do so. The regulatory move with the airlines investigating over-bookings came after bad weather in Delhi in late May prevented some passengers bound for London from taking flight to IGI Airport to take a connecting flight to Heathrow. They were put on a direct flight from Amritsar to London.
“The AI Dreamliner There are 18 business class seats out of which four were non-serving. The AIA said it had sold 14 seats for the flight. One or two more seats became inadvisable and then all 14 could not do travel business, ”DGCA sources said.
The Mumbai-based senior, who recently traveled AI Business Class on the Mumbai-Newark-Mumbai nonstop, said: “I paid extra for the window seat on both flights. When I boarded the Mumbai-Newark flight, I was told that the seat I had paid extra for was not serviceable and I was transferred to the middle row. The passengers did not want to be identified.

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